Refund policy

Return & Refund Policy

Last updated: 29/06/2026

Thank you for shopping at DeadSea.online. We are committed to providing high-quality beauty and personal care products. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

We accept returns within 14 days of the date you receive your order.

To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging.

  • The item must be in the same condition as when it was received.

  • Proof of purchase or order confirmation is required.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges for:

  • Opened or used skincare, cosmetics, or personal care products.

  • Products with broken or removed safety seals.

  • Gift cards.

  • Clearance or final sale items.

  • Personalized or customized products.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of receiving your order.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the product and packaging.

We will review your request and, if approved, arrange a replacement or refund at no additional cost.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Shipping fees are non-refundable unless the return is due to our error or a defective product.

Return Shipping

Unless the return is due to an incorrect, defective, or damaged product, customers are responsible for the cost of returning items.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Order Cancellation

Orders may be cancelled before they are processed for shipment.

Once an order has been dispatched, it cannot be cancelled and must follow the return process outlined above.

International Orders

For international orders, customers are responsible for any applicable customs duties, taxes, or import charges imposed by their country.

Delivery delays caused by customs authorities are beyond our control.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: support@deadsea.online

We aim to respond to all enquiries within 1–2 business days.